Refund policy
Return & Refund Policy
We accept return requests within 14 calendar days of delivery.
To request a return, please contact us at gonca@gonkastudio.com before sending your item. Returns sent without prior authorization may not be accepted.
Return Eligibility
To qualify for a return, the item must be:
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Unused, uninstalled, and in its original condition
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Returned with its original packaging, accessories, and documentation
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Accompanied by proof of purchase
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a trackable and insured shipping service, as Studio Gonka cannot guarantee receipt of returns sent without tracking.
Approved returns should be sent to:
Studio Gonka
15 Powderfarm Court
Baltimore, MD 21128
United States
Non-Returnable Items
The following items cannot be returned:
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Final sale or clearance items
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Custom-made or personalized products
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Gift cards
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Items that have been used, installed, assembled, altered, or damaged after delivery
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Items returned without their original packaging or essential components
Please contact us before purchasing if you have questions about the return eligibility of a specific item.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, contact us at gonca@gonkastudio.com as soon as possible and preferably within 7 days of delivery.
Include your order number and clear photographs of the item, packaging, and shipping label. If the issue is confirmed, Studio Gonka will arrange an appropriate replacement, refund, or other resolution at no additional cost to you.
Refunds
Once your return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method within 7 business days. Your bank or card provider may require additional time to post the refund.
Original shipping charges are non-refundable unless the return results from a damaged, defective, or incorrect item. Studio Gonka reserves the right to reduce or refuse a refund if the returned item does not meet the conditions stated above.
Cancellations
If you need to cancel an order, contact us as soon as possible at gonca@gonkastudio.com. We cannot guarantee cancellation after an order has entered processing or fulfillment.
For questions about returns or refunds, contact: