Last updated: 12/05/2025
Company: GONCA INVESTMENT LLC, registered in the State of Maryland, USA.

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Order Processing

• All orders are processed within 1–3 business days.

• Orders placed on weekends or holidays will be processed on the next business day.

• You will receive a confirmation email once your order has been placed and another notification when your order has shipped.

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Shipping Times

Shipping times vary depending on the destination:

• United States: 6-10 business days

• International Orders: 7–21 business days (varies by country)

Please note: Delivery delays may occur due to customs, carrier issues, or high-volume periods.

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Shipping Costs

• Shipping fees are calculated at checkout based on your delivery address and selected shipping method.

• International shipments may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer.

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Order Tracking

Once your order is shipped, you will receive a tracking number via email. Tracking information may take up to 24–48 hours to become active.

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Incorrect Address Disclaimer

It is the customer’s responsibility to provide an accurate delivery address.
If a package is returned due to an incorrect or incomplete address, the customer may be responsible for reshipment costs.

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Lost or Delayed Packages

We are not liable for packages lost or delayed by the shipping carrier.
If your package appears lost or stuck, please contact us at gonca@gonkastudio.com, and we will assist you in opening a case with the carrier.

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Damaged Items

If your order arrives damaged, please contact us within 48 hours with photos of the item and packaging. We will arrange a replacement or refund according to our return policy.

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Delivery Confirmation

Once a package is marked “Delivered” by the carrier, we consider the order fulfilled.
If you did not receive your order despite delivery confirmation, we recommend checking with neighbors, your local post office, or the carrier.

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Contact Us

For any questions regarding shipping or delivery, please contact us:
📧 gonca@gonkastudio.com